1. Introduction

At Macix, we value your privacy and are committed to protecting your data. This Privacy Policy explains how we collect, process, and store information when you use our PDF tools, purchase tokens, or interact with our website. It also outlines your rights under GDPR, CCPA, and other global data protection frameworks.

2. Data We Collect

  • Name, email address, and account credentials (if you register an account).
  • Payment identifiers for token purchases (processed by secure third-party providers).
  • Uploaded PDF files, images, or documents required for processing.
  • Generated outputs (processed PDFs, images, compressed files, etc.), stored only as needed for delivery.
  • Device and browser information (IP address, OS, user agent, logs) for security and analytics.
  • Communication data including support requests and contact form submissions.

3. How We Use Your Data

  • To provide PDF processing features such as merging, splitting, compressing, converting, extracting, or securing files.
  • To process token payments and maintain accurate account balance.
  • To ensure platform security, detect misuse, and prevent fraudulent activity.
  • To improve performance, speed, and stability of PDF tools.
  • To communicate service updates, token notifications, and account-related alerts.
  • To send marketing emails only if you explicitly consent.

4. Legal Bases for Processing

  • Performance of contract — providing PDF processing services you request.
  • Consent — for marketing communications, cookies, and optional analytics.
  • Legal obligation — maintaining tax, transaction, and accounting compliance.
  • Legitimate interests — improving services, ensuring security, and preventing abuse.

5. PDF Files and Document Privacy

  • Uploaded documents are processed securely and only for the selected tool (merge, compress, convert, etc.).
  • We do not access document content beyond what is required for technical processing.
  • Files are automatically deleted after processing unless your account settings explicitly allow storing history.
  • We do not use uploaded PDFs for AI training, analytics, or model improvements.
  • We do not share document contents with any third party.

6. Sharing & Data Transfers

We share limited data only with trusted third-party vendors essential for platform operation, such as payment providers, analytics tools, or hosting providers. Some partners may process data outside your jurisdiction (e.g., in the US or EU). When required, we use Standard Contractual Clauses (SCC), adequacy decisions, or equivalent safeguards.

7. Cookies and Tracking Technologies

We use cookies to enhance user experience, maintain login sessions, manage token balances, and optimize platform performance. Essential cookies cannot be disabled. Analytics and marketing cookies are optional and used only with your consent.

8. Data Retention

We retain personal data only as long as necessary to operate our services. - Account and transaction data: up to 5 years (legal compliance) - Uploaded PDFs: stored briefly and automatically deleted after processing - Support messages: stored until resolved If you delete your account, all personally identifiable data is permanently removed unless retention is required by law.

9. Your Privacy Rights

  • Right to access your data.
  • Right to correct inaccurate data.
  • Right to delete your account and all stored data.
  • Right to restrict or object to data processing.
  • Right to data portability.
  • Right to withdraw consent at any time.
  • To exercise your rights, contact: support@macix.co.uk. Verification may be required.

10. Security Measures

  • HTTPS/TLS encryption for all data transfers.
  • Isolated and restricted processing environments for PDF files.
  • No long-term storage of uploaded documents unless explicitly enabled.
  • Secure servers protected with firewalls and automated threat monitoring.
  • Regular security audits and vulnerability assessments.
  • Payment data is handled exclusively by PCI-DSS certified providers.

11. User Responsibility

You are responsible for the content you upload. Do not upload sensitive documents unless necessary. Avoid including personal data of third parties without permission. Ensure backups of your own documents as we cannot restore deleted files.

12. Children’s Privacy

Our platform is not intended for individuals under the age of 16. We do not knowingly collect data from minors. If you believe a child has submitted data, contact us immediately.

13. Policy Updates

We may update this Privacy Policy to reflect changes in legal requirements, security improvements, or new features. Updates will be published on this page. Continued use of the service after updates indicates acceptance.

14. Contact & Complaints

  • Privacy inquiries: support@macix.co.uk
  • Support contact: support@macix.co.uk
  • Company: DRAYBOND LIMITED
  • Address: Academy House, 11 Dunraven Place, Bridgend, Mid Glamorgan, United Kingdom, CF31 1JF
  • Company No.: 16021806
  • You may file a complaint with your local Data Protection Authority if you believe your rights were violated.

Effective Date

This Privacy Policy is effective as of 12 November 2025.