Effective Date

6 October 2025

1. Introduction

This Cookie Policy explains how Macix ("we", "us", or "our") uses cookies and similar technologies (such as localStorage, analytics scripts, and tracking pixels) when you use our PDF tools and token-based platform. By continuing to browse or use our services, you agree to the cookie practices described in this policy.

2. What Are Cookies?

Cookies are small data files saved on your device to remember preferences, maintain secure sessions, and ensure PDF tools work properly. They help us support essential features such as login, token transactions, PDF processing continuity, and performance analytics.

3. Types of Cookies We Use

  • Essential Cookies — Required for secure login, token payments, PDF processing, and core platform functionality.
  • Functional Cookies — Store user preferences such as language, last-used PDF tool, interface layout, and theme settings.
  • Analytics Cookies — Help us understand how users interact with tools like merge, split, compress, convert, or extract, allowing us to improve performance and UX.
  • Marketing Cookies — Used only with explicit consent. These may track referral campaigns, partner promotions, and discount eligibility.
  • Security Cookies — Detect suspicious activity, prevent unauthorized access, and block automated or abusive use of PDF operations.

4. Common Cookies and Local Storage Keys

  • `session_id` — Maintains your secure login session (essential) • Duration: session
  • `csrf_token` — Protects against CSRF attacks during token purchases or uploads (essential) • Duration: session
  • `cookie_consent_state` — Saves your cookie choices (functional) • Duration: 6–12 months
  • `pdf_tool_last_used` — Remembers your last selected tool (merge, compress, convert, etc.) • Duration: ~6 months
  • `token_balance_cache` — Stores your visible token balance temporarily (functional) • Duration: 6 months
  • `pdf_processing_stats` — Anonymous performance and speed metrics (analytics) • Duration: 1–2 months
  • `utm_campaign_src` — Tracks campaign and referral sources (marketing) • Duration: 1–3 months
  • _Note: Cookie names and expiration periods may change based on platform updates._

5. Legal Basis for Cookie Use

  • Essential cookies do not require consent and are mandatory for platform functionality.
  • Functional, analytics, and marketing cookies require explicit user consent.
  • We rely on consent, contractual necessity (e.g., maintaining login sessions and token deductions), and legitimate interests such as fraud prevention and performance optimization.

6. How We Store Your Consent Decision

Your cookie consent is stored securely (often using `cookie_consent_state`) with a timestamp and device data. This record may be stored for up to 24 months for compliance, verification, and audit purposes. You may change your preferences anytime via the Cookie Settings panel.

7. Third-Party Tools and Integrations

We may use reputable third-party providers for analytics, payment processing, or performance monitoring of PDF operations (like compression speed or conversion success). These partners may set their own cookies. If data is processed outside your jurisdiction, Macix ensures compliance through SCCs, GDPR safeguards, or equivalent protections.

8. Managing or Revoking Your Consent

  • Update your preferences using the Cookie Settings link in the footer.
  • Withdraw consent for non-essential cookies at any time.
  • You may also clear cookies through your browser settings, although this may reset saved language settings, tool preferences, or cached token information.

9. Updates to This Policy

We may update this Cookie Policy to reflect platform changes, new tools, analytics providers, or updated legal requirements. Significant updates will be announced via a platform banner or email notification to registered users.

10. Contact Us

  • Company: DRAYBOND LIMITED
  • Registered Office: Academy House, 11 Dunraven Place, Bridgend, Mid Glamorgan, United Kingdom, CF31 1JF
  • Company Number: 16021806
  • Email: support@macix.co.uk